Patient Information
This page outlines what new patients can expect from their first visit, answers common questions, and explains how our service works.
Whether you’re recovering from surgery, managing a chronic condition, or working towards improved mobility, we’re here to support you with convenient, high-quality care in your own home.
Our goal is to make your experience comfortable, personalised, and effective, from the first appointment onward.
What To Expect on Your First Visit
-
The first session will include a comprehensive assessment, covering your relevant medical history, falls history, and a strength and balance evaluation. We will also take time to discuss your personal goals to understand the areas that matter most to you.
-
Based on this information, we’ll develop a treatment plan tailored to your goals. The number of sessions will vary depending on your needs and assessment findings, and will be guided by ongoing discussions with you.
-
You will also receive a home exercise program and activity modifications, where appropriate, to support your progress and help you achieve your goals.
How We Help
Here are the key benefits of in-home physiotherapy for older adults managing common health conditions.
Support for pain management
Falls prevention & balance training
Chronic condition management
Post-surgery or post-hospital rehab and recovery
General reconditioning
Cognitive and dementia care
Patient education and support
Mobility aid assessment and prescription
At Pace and Pause Physio...
...we Support Both Proactive and Reactive Physiotherapy Care.
Proactive care:
We support you to stay active and independent at home. This may include exercises, posture advice and regular check-ins to help you move well and feel more confident in your daily routine.
Reactive care:
If you’ve had an illness, surgery or hospital stay, we can support your recovery. We work with you to improve movement and comfort at your own pace, helping you return to everyday activities when you’re ready.
Frequently Asked Questions (FAQs)
What's the duration of my appointment?
- First session- usually 1 hour
- Subsequent session- 45 mins- 30 mins
What information do I need to provide?
Please provide all the relevant information which maybe affecting your recovery such as medical history or letters from healthcare professionals such as GP or previous Physio.
Should I provide any equipment for the treatment?
No, your physiotherapist will bring all the necessary equipment. All we ask is that you provide a clean, clear, and safe space for the assessment, discussion, and treatment.
Please ensure the area is free from trip hazards, and that any pets are kept out of the treatment space. If there are any specific safety concerns, please inform your physiotherapist before the session.
How are appointment times arranged?
Appointment times are scheduled in consultation with you and will be arranged to suit your availability. Appointments available weekdays, after hours, and weekends. Just give us a call or email.
Is in-home physiotherapy safe?
Yes! Pace and Pause Physio service follows strict hygiene and safety protocols to ensure a safe treatment environment. In addition, if needed your home setup will also be assessed to prevent injury and promote faster recovery.
How often will I need treatment?
It depends on your condition and goals. Most clients start with 1-2 sessions per week, but treatment plan that suits your needs will be recommended based on the initial assessment.
What makes your in-home physiotherapy different?
Pace and Pause Physio offers highly personalised care, one-on-one attention without clinic distractions, flexible scheduling, and the comfort of being treated right where you live.
What if I need to cancel or reschedule?
No problem! We ask for at least 24-48 hours notice to avoid a cancellation fee. Life happens — just let us know as soon as possible.
What areas do you serve?
We currently provide in-home physiotherapy in and around Albury and Wodonga. If you’re unsure whether you’re in our service area, feel free to contact us!